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Employability and IT Support Coach/ Tutor

Job Title:                    Employment and IT Support Coach

Location:                    Blyth Community Enterprise Centre, Blyth, Northumberland

Salary:                        £18,000

Responsible to:         Chief Executive Officer

Hours:                        This is a 30 hour, fixed term post until March 2019.  Continuation after this period is subject to funding.


Closing Date for Applications: Friday 20th September 2018 12pm

Interview Date: To be confirmed


Main purpose of job:

To support the CEO in providing employment support and tuition in line with BRIC’s mission and values; delivering quality provision to progress people to become closer to employment.  Access to a car and full driving licence is essential for this role.

Key Duties:

  • To plan, prepare and teach courses for adults within the BRIC programme of work, as agreed with the CEO.
  • To carry out the administrative tasks required in each programme area.
  • To provide appropriate customer feedback and support, any educational advice and information where necessary and to create an appropriate and welcoming atmosphere for learners.
  • Support clients through drop in sessions and a job club in order to support their journey to secure employment.
  • Work to set targets to make referrals for the Building Better Opportunities ESF Bridge project.

You will be required to carry out the following duties in the context of BRIC’s policies and practices, particularly Equality and Diversity, Health and Safety, Safeguarding and Data Protection, and those of any host organisations, including informing learners of their obligations:

  • Plan, deliver and report on your activities/courses, using methods and materials appropriate to the projects being undertaken and in line with project requirements and criteria.
  • Delivery to include accredited learning if required.
  • Create, implement and work to an action plan in supporting BRIC to reach their referral targets for the Bridge project, working with job centres, food banks, community centres and other relevant organisations.
  • To work with staff and partners to recruit learners for projects, support and services.
  • To co-ordinate and deliver any new projects relevant to your skills.
  • Be able to work directly with beneficiaries to give them the independence through coaching and support to:
  • Job search effectively and complete application forms appropriately
  • Use emails to contact potential employers and attach CV and cover letter
  • Create, update and adapt their CV and cover letter
  • Develop interview skills and prepare accordingly
  • Cope with any crisis and issues through direct support and specialist partner support
  • Continue onto further learning, training, employment and volunteering.
  • Liaise with the Business Development Manager in relation to developing and nurturing partnerships with other organisations.
  • Liaise and consult with hard to reach people to report identified gaps in provision and what people would like to see happening in their communities.
  • Identify/assess the needs of beneficiaries, adapting content and delivery style as appropriate.
  • Refer beneficiaries onto other/ further provision where appropriate.
  • Discuss learning outcomes or moderation requirements with beneficiaries as the course/activity proceeds.
  • Enable customers to participate in BRIC by affording time for distribution of any relevant notices or information and ensuring they know about the organisation and how they can become a voluntary member.
  • Liaise with the Centre Administrator to ensure you are aware of outreach venues, resources and administration, including procedures in case of fire and other health and safety issues.
  • Evaluate the effectiveness of learning. Assess customers’ work where appropriate. Keep records of progress and ensure customers are given feedback on their progress.
  • Offer advice on further learning and progression opportunities to customers as required.
  • Ensure that all required enrolment forms, course registers and any relevant information is returned to the Centre Administrator by week three of the course and evaluation forms returned no later than a week after the end of each course or activity.
  • Attend relevant induction and training meetings as required by BRIC.
  • Maintain contact with the Centre Administrator and inform them immediately of any changes, cancellations, or other significant problems.
  • In an emergency please contact BRIC’s Centre Manager and Outreach Venue Manager if teaching in the community.
  • Encourage and ensure a quality culture of continuous improvement
  • Undertake tutorial responsibilities for a group and/or individual learners as required
  • Put in place effective assessment and feedback strategies
  • Represent BRIC throughout the course/activity.
  • Report on a weekly basis on progress of agreed targets and outcomes of projects to the Centre Manager.
  • Promote and safeguard the welfare of learners in accordance with Safeguarding Policies and Guidelines
  • Ensure effective timely and accurate recording and reporting of learner progress
  • Support BRIC’s organisational development through identification of opportunities for further funding, partnership working and strategic growth.
  • Have enthusiasm and passion to BRIC’s values and embed this within practices and contribution to organisational growth.



Any other duty which, from time to time, may reasonably be required to meet the needs of BRIC and the funders and is within the remit of this post.


Person Specification

The post holder will be expected to/ be prepared to achieve:

  • Hold a minimum Level 3 in Education and Training or equivalent or be working towards
  • Have minimum 2 years’ experience teaching adult learners, in particular those with special needs, disabilities and/ or mental health issues
  • Have experience of ESF/NCFE or equivalent reporting requirements and learner reports
  • Have good knowledge of Universal Credit and benefits.
  • Have relevant IT qualifications up to Level 2 or working towards
  • IAG Level 3 or vast experience at conducting IAG with vulnerable/ hard to reach clients.
  • Possess good communication skills – both verbally and written.
  • Possess good numerical skills.
  • Able to develop professional, warm relationships with beneficiaries quickly.
  • Professional and personable disposition.
  • Have good computing skills; confident in using word processing and data-basing systems and be familiar with Excel, Word, E-mail and internet use.
  • Good knowledge on Internet safety.
  • Be able to work unsupervised and meet deadlines as required.
  • Be compassionate to the needs of beneficiaries.
  • Be flexible in responding to changing work-load priorities – as per the needs of a community responsive, demand-led service.
  • Be confident working as part of a team as well as implementing own initiative and being proactive.
  • Have experience of working with or supporting unemployed people with multiple barriers to employment, health conditions, disabilities and low skills levels.
  • Good knowledge of localities across South East Northumberland and the various social issues and specialist support services.
  • Have the drive and motivation to work independently to achieve targets, being proactive in rectifying identified issues.
  • Hold a current, full driving licence

Please send applications using the application form only – Employability IT coach App

If you have any questions about this application, please email Tracy Machnicki on